Terms and Conditions – Plumbisimo
1.0 Definitions of Plumbisimo
1.1 For the purpose of these Terms & Conditions the following words shall have the following meanings:
(a) “The Company” shall mean Plumbisimo
(b) “The Customer” shall mean the person or organization for whom the Company agrees to carry out works & supply materials.
(c) “The Engineer” shall mean the representative appointed/employed by the Company.
1.2 Any works carried out by the company are in accordance with these terms and conditions.
1.3 For the purposes of these terms, “in writing” includes by email and any document that is set out in a hand-held device and any signature on a hand-held screen shall be treated as in writing.
1.4 No amendments can be made to the Terms and Conditions unless in writing authorized by the company.
1.5 Any descriptions or imagery and illustrations (whether displayed on the company’s website, in either online or offline marketing materials, catalogs, price lists or other) are provided only as a general guide to the works and services provided by the company. No part of these shall form part of any contract.
1.6 All content on our website and social media accounts including graphics and logos are the sole property of the company, and cannot be copied, reproduced or distributed in part or in full, without previous written permission from the company.
2.0 Estimates and Quotation
2.1 The value of the estimate is what we expect to charge the Customer for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide the Customer with a new estimate. Customers have the right to accept or decline the revised price.
2.2 The Company shall not be under any obligation to provide an estimate to the Customer. The Company shall not be bound by any estimates given orally.
2.3 The Quote is open for acceptance for a period of 60 days providing the works can be commenced within 90 days both periods from the date of estimate and thereafter may be subject to revision or withdrawal.
2.4 Estimates are not fixed prices or firm prices unless specifically stated. The estimate is a detailed assessment of minimum costs based on a visual inspection carried out by the company, together with any details made available by the customer. The final price will be determined by the quote.
2.5 The company reserves the right to charge for the collection of materials, parts and equipment from any supplier unless an estimate for this work has been submitted previously. If the company is on-site while the said materials are collected, then the time taken for this will be treated as part of the work and charged at the appropriate rate.
2.6 Should the customer accept an estimate and subsequently cancel the order, the customer will reimburse the company any and all costs (including labour, materials, administration, purchasing and collecting material and equipment hire).
2.7 The price specified in the quote does not include for the removal of any dangerous waste materials such as asbestos found when carrying out the works. This will be subject to an extra charge.
2.8 Where other trades are involved in the works and these trades are not under our control any delays that may be caused to our progress by these trades may be subject to an extra charge and/or delay in completion.
2.9 Unless otherwise stated, the Quote does not cover any work by other trades. If work by other trades is specified within the Quote, the Company reserves the right to nominate sub-contractors to effect the same at its discretion. Any disputes arising from such sub-contracted work will not be the reason for withholding payment for other work included in the Quotation.
2.10 The company reserves the right to charge by hourly rate to the customer for whatever reason if the customer is not at home if previously agreed on the date and time by appointment.
2.11 Dismantling, clearing and reinstatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.
2.12 There is a minimum charge of one hour on all jobs. Thereafter labor is charged in half-hour increments. If an engineer attends the site and access cannot be gained our hourly labor charge will apply. Our maximum waiting time for access to be granted is 15 minutes.
2.13 The Company hourly labour charge will be applied from the point of attendance at the Customer’s premises. It applies to the diagnosis of faults as well as the provision of the Services, and even if the Customer does not proceed with instructing the Company to provide any Services after diagnosis.
3.0 Payments
3.1 All appointments made with the company for works to be provided (including fixed-price works and quotes) are due for payment specified on the quote or invoice.
3.2 The company will issue partial invoices for larger contracts and these again will be due from the date of the invoice within the time specified date. If the customer does not to pay those partial invoices company reserves the right not to continue with work any extra expenses caused by this situation will be charged to the customer.
3.3 Where the services or works provided by the company are found to have any minor faults that need to be rectified by the company, the customer agrees to pay 95% of the total invoice amount immediately after the works are completed. The customer must then allow the company access without delay so that any faults can be resolved and completed. Payment will be due for the remaining 5% balance after the fault has been corrected, or within 7 days of the invoice date if access has not been made available – whichever is sooner.
3.4 Unless payment has been made and received in full, the company is not required to supply any guarantees, certificates or other similar documents to the customer for works carried out.
3.5 The Company may require the Customer to pay part of the Price in advance by way of deposit.
3.6 Company will charge the Customer for all reasonable costs and expenses (including legal costs and costs of any third-party debt recovery service) incurred in the collection of any overdue amount.
3.7 Gas safety certificate – The Company shall charge for Gas Safety Certificates regardless of the outcome or whether a certificate is provided.
3.8 The Company refuses to deliver or install any balance of goods or provide any further Services, or guarantee services, whether under this Agreement or any other agreement or otherwise until payment is made in full.
3.9 For the avoidance of doubt, Customer agrees to settle any invoice in full within 7 days of invoice and Customer further agrees to pay us interest Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation.
3.10 The company procedure for late payments is listed below. The company will contact the customer by phone and email to the phone number and email address provided by the customer. If payment is not made in full by the date displayed on the invoice company will proceed with the following steps and administration fees.
(a) Send the written reminder by Email, SMS or Post to the address provided by the customer if payment is not made on time, asking for immediate payment in full according to the invoice
(b) Send the Invoice to the third-party debt collector company, the customer is responsible for paying any extra charge as a result of ignoring the payment
(c) Send the Letter before the claim on notice that court proceedings may be brought against the customer, the customer is responsible for paying any extra charge as a result of ignoring the payment.
4.0 Customer Responsibilities
4.1 If the customer and company agree that the customer will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, the customer alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect, faulty and/or unsuitable. Charge for the attendance or profit loss will be applied.
4.2 The customer will inform the company, prior to the works commencing, of any hazards or potential hazards are known or suspected in or around the premises where the works are due to be carried out.
4.3 The customer will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions, and licenses, if any, have been obtained in advance of the works commencing.
4.4 Customer will ensure the safe and secure storage equipment left (with Customer permission) at the premises during the works and will be accountable to us for any loss of or damage to such equipment.
4.5 It is the customer’s responsibility to protect the items, the company will not be liable for damage to unprotected fixtures and fittings. The customer must make reasonable preparations for work to be executed. This includes the preparation of work areas to avoid damage to fixtures and fittings.
4.6 The company will not accept liability for damage to fixtures and fittings not being removed but in the area, where works are being carried out.
4.7 Unless the Quotation specifies otherwise, the Customer will be responsible for any cleaning and redecorating which is necessary to the Site after the Company has completed the agreed services.
4.8 The Customer will notify the Company in advance of any defect in the gas, electricity, plumbing and water systems in the Customer’s premises which are known to him.
4.9 It is the responsibility of the Customer to ensure that all children and pets are kept away from the areas in which we are working.
4.10 The customer shall be solely liable for any hazardous situation in respect of Gas Safe regulations, or gas warning notice issued unless otherwise caused by our Gas Safe operative.
Customers have to notify the Company if any warning notices were issued by another Gas Safe engineer.
4.11 The company needs access to all necessary facilities at the customer’s location, including water supply, electricity, and restroom facilities, to perform the work. Customers may refuse to provide these facilities, but any time spent traveling to secure them will result in additional charges.
4.12 The customer shall obtain permission for the company to proceed over property belonging to neighbours or third parties if this is necessary. The customer shall indemnify the company in all aspects of claim from neighbouring/third party properties arising out of the presence of the company or its employee’s/representatives.
5.0 Company Responsibilities
5.1 The company will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe and will ensure that we comply at all times with all applicable laws and regulations.
5.2 The company will supply one or more workers, as necessary, undertake the works for Customer.
5.3 Company confirms that we hold, and will continue to hold a valid and current Public Liability Insurance.
5.4 If waste removal is agreed the company shall be responsible for managing and arranging the safe and lawful disposal of any waste materials which are generated or removed from the Customer’s property as a result of the provision of the services.
6.0 Guarantee
6.1 If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
6.2 The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null and void if the work/appliance completed/supplied by the Company is:
(a) Subject to misuse or negligence.
(b) Repaired, modified or tampered with by anyone other than a Company Engineer. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer and will accept no liability for any consequential damage or fault.
6.3 Upon Boiler installation/replacement – a drop in system pressure may be experienced in days, weeks or months following installation. If this occurs, we cannot be held responsible for any drop in pressure due to the existing system. Our warranty covers boiler installation only unless otherwise stated. Any call-out made for pressure drop would be chargeable if found not related to boiler installation.
6.4 The Company will not guarantee any work in respect of future blockages in waste & drainage systems.
6.5 Work is guaranteed only in respect of work directly undertaken by the Company and once payment in full has been made.
6.6 This guarantee does not extend to existing installed equipment, pipework, fittings to anything not installed by company.
6.7 Exclusions are:
(a)Any parts or materials supplied by the company will only be provided with the manufacturers or suppliers guarantee, and are not guaranteed by the company
(b)Any systems or structures which have not been installed by the company
(c)Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for or under the direction of the customer.
(d)Any structural defects, such as but not limited to subsidence and its resultant effect.
(e) Any damage to drainage systems caused by any outside force or root penetration.
7.0 Materials and Products
7.1 Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company. Until such time as title in such goods has passed to the Customer:
(a) the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company
(b) for the purpose specified in (a) above, the Company or any of its agents or authorized representatives shall be entitled at any time and without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.
(c) the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer and until such time as title in such goods has passed to the Customer.
(d) The company will charge the Customer a necessary fee to remove and uninstall any unpaid items
7.2 Whilst certain items may be specified by name or model, we reserve the option to supply goods of different manufacture providing they shall be suitable for the purpose intended.
7.3 Any items or materials supplied by the Customer or others for our fixing will be unpacked and inspected. Any faults found will be pointed out to the Customer whose responsibility it will be to obtain replacement items. Any delays caused by faulty or damaged items may be chargeable, may result in us withdrawing from the site and may affect the completion date of the works.
7.4 If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure by the Company had the work been carried out and/or materials supplied in accordance with such instructions.
7.5 Any Goods supplied under this Agreement shall be at the Customer’s risk as from delivery to the Customer’s premises save for damage caused to such goods by any negligent act or any of its subcontractors and the Customer will be responsible for insuring the Goods from the time risk passes.
7.6 If the customer supplies the material and for whatever reason installation is not possible due to wrongly providing materials, wrongly measured, not fit for purpose, not in accordance with British standards or installation location will not be in accordance to British standards the customer will be charged a fee for Companies expertise, engineer advice and time spent in the property.
8.0 Insurance
8.1 Company Public Liability Insurance covers only Company work, any defects and damages on the existing installation will not be covered by Company Insurance.
9.0 Limitation of Liability
9.1 Where any specific risk is identified on the Risk Assessment noted, the company shall not be liable for such risk or event and the Customer agrees to bear such risk
9.2 The Company does not provide qualified telephone advice and does not accept liability for advice that the Customer may claim to have received by telephone.
9.3 The customer shall indemnify the Company against all actions, claims, demands, suits, losses, costs, expenses and charges which the company may incur from a third party, and which result from a breach of the customer’s obligations, undertakings and representations and warranties in connection with this contract.
10.0 Attendance
10.1 All dates given for the start of or duration of the works are given in good faith based on the information gained during the survey and our current workload commitments. These times may be varied, however, due to unforeseen circumstances i.e. emergency callouts, breakdowns, etc. or to circumstances beyond our control. No liability will be accepted if it is not possible to meet the customer’s timescales.
11.0 Health and Safety
11.1 If at any point prior to or during agreed works factors arise that pose a health and safety risk to one of our Engineers, the Company reserves the right to withdraw services without notice. The Customer will be liable for payment in full for such works and/or labor and materials already carried out/expended on the job. This right arises where the health and safety issue is not a result of the company’s actions.
11.2 The customer will at all times ensure the environment is safe for the Company and its engineers/representatives for the purpose of carrying out the works. Customers must inform and provide the Company with information about Health and Safety issues.
12.0 Force Majeure
12.1 The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
13.0 Removal of Waste and Material
13.1 It is the customer’s responsibility to remove any waste products that result from the works provided by the company and the company is not responsible for removing any such waste.
13.2 The company is not responsible for the removal of any waste materials unless specified in the quote and agreed. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.
14.0 Damage
14.1 Whilst all reasonable care will be taken during the execution of the works, no responsibility can be accepted for any faults or failures that may occur to existing pipework, fittings, equipment, etc. due to disturbance caused by the proposed works.
14.2 If during the execution of the proposed works it is necessary to gain access into floors below-fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed unless specified. For floors covered with thermoplastic tiles, a vinyl sheet covering, cork tiles, or laminate flooring, no allowance has been made for reinstatement unless specified.
14.3 We do not guarantee to match existing brickwork where boiler flue terminals or any pipe have been removed or installed.
14.4 It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.
14.5 If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.
15.0 Powerflush
The company recommends that power flushing should be carried out on a regular basis every 5 – 10 years as part of comprehensive maintenance of the heating system.
15.1 Powerflushing is a cleaning service only. It is not a substitute for regular maintenance and repair of Customer heating system and it will not repair or replace incorrect installation or worn or damaged parts. The effectiveness of the clean is determined by several factors inherit from the heating system. The following factors can negatively impact of the Powerflush:
(a) Poorly/ incorrectly installed pipework
(b) Wrong type of pipework – particularly in Customer heating system has say “non-barrier pipe”
(c) Completely blocked pipework
(d) Damaged or worn radiator valves or radiators.
(e) Microbore pipe – pipes with a diameter less than 15mm
15.2 The customer is responsible for making sure that:
- a) conditions at the Premises are suitable for us to carry out the PowerFlush
- b) all the necessary facilities, services and supplies are already installed and working at the premises. These include gas, electricity and water supply.
15.3 Powerflush is booked and the quote provided covers one day of power flushing with an estimated time of 8 hours in domestic premises. In case the heating system is in bad condition and
requires further cleaning, we will inform the customer and provide a further quote and the date of the work.
15.4 Powerflushing is the cleaning process and we can not guarantee the Powerflush results, especially in cases where the system is blocked or the flow of the water is restricted by blockages.
15.5 Microbore pipes and all the pipes with diameters lower than 15mm could be Powerflushed but we can not guarantee the results due low flow rate through these types of pipes.
15.6 We have to fully open and close your radiator valves and valves in your heating system according to the work carried out. If your radiator valves are old, faulty, haven’t been used for a long time or not working at all they might start leaking after any operation with them. It is the homeowner’s responsibility to keep valves in good condition and the Company does not take any responsibility for the malfunctions or leaks. We can provide a quote for replacement or repair if possible.
15.7 We will bleed your radiators after Powerflushing but any airlock removal in the pipework could be charged extra and could require booking an extra appointment. Airlocks occur due to improperly installed heating systems, and the Powerflush process is not to blame for their development.
15.8 Should the works include a power flush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works required will be charged at extra cost.
15.9 Whilst the company will use all reasonable steps to discover any deficiencies with the Customer central heating system before carrying out the Powerflush, company is not responsible
for any damage caused by the Powerflush as a result of any faulty components and equipment, poorly made joints or pin-holed radiators caused by any internal or external damage
15.10 The company needs to use a suitable drain point to remove the dirty water. This is usually an outside drain where practicable, however, in some cases, the company may need to use a sink or toilet. Dirty water may cause staining to sanitary wear.
15.11 In carrying out a Powerflush of the Customer central heating system, the Company shall:
(a) Add cleaning chemicals to the central heating system
(b) Remove the central heating pump, filter or radiator
(c) Use a Powerflush machine to flush through each radiator and section of the Customer central heating system including the boiler
(d) Add an inhibitor to the central heating system
15.12 Balancing the system is included in the job, however incorrectly designed heating system might not be possible to balance perfectly.
15.13 Where the company do not carry out an inspection of the Customer Central Heating System before giving Customer a quotation, company will be relying on the information provided by customer in giving this quotation. Should this information be inaccurate or if following an inspection of Customer Central Heating System Company are unable to offer this product for any reason, company may increase the price or cancel this contract as a result.
15.14 All heating circuits should have a suitable drain off point but some have been incorrectly installed and do not. If the Customer heating circuit does not have a suitable drain point company may need to install one. Every effort will be made to reduce damage to Customer property, however, in rare cases, some water may escape when installing a suitable drain-off point.
16.0 Miscellaneous
16.1 All notices to be given under this Agreement shall be in writing and shall be sent to the address of the party concerned by post or by hand or email.
16.2 During the execution of the proposed works, it may be necessary to isolate various water, gas & electrical services. This will be advised in good time and the period of isolation will be as short as possible.
16.3 The company reserves the right to take photographs of the Customer’s facilities that are relevant to this Agreement, both before and after the provision of any Services.
17.0 Cancellation and Termination
17.1 Should customer wish to cancel the contract between company and customer in respect of the works, Customer have fourteen (14) days in which to do so following the Customer acceptance of our quotation. Customer are obligated to pay for any services provided to Customer during this 14-day cancellation period.
17.2 If the Customer cancels their instructions less than 48 hours prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out. Customers will cover all expenses for returning the materials supplied in accordance with such instructions.
17.3 Should any contract with the company be terminated by the customer without consent from the company, the customer will indemnify the company against all loss, damage, claims or actions resulting from the cancellation, unless otherwise agreed in writing. Any such cancellation does not affect the company’s right to payment.
17.4 The Company may terminate this Agreement or suspend its performance with immediate effect on written notice if:
(a) the Customer becomes bankrupt, a bankruptcy petition is entered or the Customer makes any arrangement with his creditors generally
(b) the Customer commits a material breach of this Agreement
(c) the Customer refuses to take delivery of the Goods or any part of them or to permit the Company to provide the Services on such date as is arranged
(d) the Customer defaults in paying the Price or any part of it
(e) In the event of a suspension, the Company shall be entitled to demand of any part of the Price not yet due for payment as a condition of re-commencing its performance.
(f) the Company may terminate this Agreement at its discretion at any time by giving 7 days notice in writing to the Customer
17.5 Upon termination of this Agreement for whatever cause the Customer shall pay to the company
(a) all monies then outstanding including any additional charges
(b) the total value of Goods delivered and Services performed up to the date of termination, the Price for which shall then become payable immediately
(c) any cancellation charges payable to the Company suppliers or sub-contractors
(d) the cost of the Goods ordered for the purposes of the Agreement for which the Company has paid or is legally bound to pay. The Company may at its discretion retain or take back part or all of the Goods in lieu of the payment attributable to such material
(e) the cost of removal from the Customer’s premises of any property of the Company
(f) Termination of this Agreement shall not affect any rights of the parties accrued to them up to the date of termination.
17.6 On the expiry or termination of this Agreement (for whatever reason) Company shall immediately upon the expiry or termination of this Agreement submit its final invoice to the Customer setting out the total amounts due to the Company pursuant to this Agreement.
18.0 Decline work
18.1 The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the Company at its absolute discretion.
19.0 Complaints
19.1 We hope and expect that Customer will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet Customer expectations, please do not hesitate to let us know and we will do our utmost to make things right. However, if the issue is not related to products supplied by the company or work provided by the company and everything was done correctly by standards and regulations we might charge the Customer for our time. Customer can contact us through our website – https://www.plumbisimo.co.uk/ email – info@plumbisimo.co.uk / Phone – 07444 640630